Return Policy

Conditions for Returns and Exchanges:

At Om Sai Timepeice India, we strive to provide you with top-quality first-copy watches. However, we understand that sometimes things might go differently than planned. In the case of a damaged, wrong, or missing item, we offer returns and exchanges under certain conditions. Please read the following policy carefully.

Please read this policy thoroughly before making a purchase. Ignorance of the policy will not be accepted as an excuse.

  • Contact us within 3 days of receiving your order in case of any damage, wrong item, or missing pieces. We require a full unboxing video of the parcel with the issue visible, without any pause or cut.

  • Business Rules:

    • We Dispatch only after your final confirmation.

    • No exchange, return, or refund on personal dislikes. Get detailed information on WhatsApp. 

    • We understand that preferences vary and do our best to cater to different tastes.

    • For Returns or exchanges, we need the parcel in its original condition to proceed with the refunds. 

  • Video Verification:

    • A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges. 

    • Report the issue within 24 hours of receiving the parcel.

  • Exchange Process:

    • Customers are responsible for shipping costs in case of an exchange.

    • No exceptions will be made to this policy.

  • RTO (Return to Origin):

    • In the case of RTO, customers must cover RTO and reshipping fees.

    • No refund will be provided under any circumstances.

Read Carefully:

  • If tracking is shared, be responsive and report any issues within 7 days of non-receipt.

  • Slight color variations may occur due to digital photography or monitor settings.

  • Dispatch delays may occur, but parcels are always dispatched on time.

  • Small issues like loose threads, removable stains, or open stitching are not considered as damage.

  • Advised to address minor issues and track orders before reporting.