Conditions for Returns and Exchanges:

At Om Sai Timepeice India, we strive to provide you with top-quality first-copy watches. However, we understand that sometimes things might go differently than planned. In the case of a damaged, wrong, or missing item, we offer returns and exchanges under certain conditions. Please read the following policy carefully.

Please read this policy thoroughly before making a purchase. Ignorance of the policy will not be accepted as an excuse.

• Contact us within 3 days of receiving your order in case of any damage, wrong item, or missing pieces. We require a full unboxing video of the parcel with the issue visible, without any pause or cut.

• Business Rules:

  • We Dispatch only after your final confirmation.

  • No exchange, return, or refund on personal dislikes. Get detailed information on WhatsApp. 

  • We understand that preferences vary and do our best to cater to different tastes.

  • For Returns or exchanges, we need the parcel in its original condition to proceed with the refunds. 

• Video Verification:

  • A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges. 

  • Report the issue within 24 hours of receiving the parcel.

• Exchange Process:

  • Customers are responsible for shipping costs in case of an exchange.

  • No exceptions will be made to this policy.

• RTO (Return to Origin):

  • In the case of RTO, customers must cover RTO and reshipping fees.

  • No refund will be provided under any circumstances.

Read Carefully:

• If tracking is shared, be responsive and report any issues within 7 days of non-receipt.

• Slight color variations may occur due to digital photography or monitor settings.

• Dispatch delays may occur, but parcels are always dispatched on time.

• Small issues like loose threads, removable stains, or open stitching are not considered as damage.

• Advised to address minor issues and track orders before reporting.